Welcome to the Outlet OttLite Store FAQ page. We’re here to illuminate your path to a seamless shopping experience. Below, you’ll find answers to the most common questions about our products, services, and policies. Can’t find what you’re looking for? Our dedicated customer support team is always ready to help at [email protected].

Products & Selection

What types of lighting products do you offer?
We offer a carefully curated selection of lighting solutions to enhance every corner of your life. Our range includes Cabinet Lights, Chandeliers, Commercial Lighting, Desk Lamps, Floor Lamps, Flush Mount Lights, Hanging Work Lights, various Night Lights (including Incandescent and LED), Lamp Accessories, Bases, and Parts, LED Strip Lights, Outdoor Lamps, Outdoor Lighting, Outdoor Lighting Accessories, Outdoor Sconces, and Outdoor Table Lamps.
Are your products suitable for both home and professional use?
Absolutely! Our products are designed to meet the needs of a diverse clientele, including homeowners, professionals, students, and design enthusiasts. We offer everything from functional task lighting for a home office or workspace to stylish statement pieces like chandeliers for living areas and durable fixtures for commercial settings.

Ordering & Account

Do I need an account to place an order?
While you can check out as a guest, creating an account allows you to track your order history, save your preferences, and enjoy a faster checkout process in the future.
What payment methods do you accept?
We strive to make checkout easy and secure. We accept major credit cards including Visa, MasterCard, and JCB, as well as PayPal.

Shipping & Delivery

Where do you ship from?
All orders are carefully packaged and shipped from our facility located at 514 Pheasant Ridge Road, Philadelphia, US 19103.
What shipping options are available?
We offer two convenient options:
– Standard Shipping ($12.95): Shipped via DHL or FedEx. Processed in 1-2 business days, delivered within 10-15 business days after shipment.
– Free Shipping: Available on orders of $50 or more, shipped via EMS. Processed in 1-2 business days, delivered within 15-25 business days after shipment.
Do you ship worldwide?
We offer global delivery to bring our lighting solutions to your doorstep. However, we are currently unable to deliver to a few remote locations and some parts of Asia. Your eligibility will be confirmed during the checkout process.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email containing your tracking information. You can use this to follow your package’s journey directly with the carrier (DHL, FedEx, or EMS).

Returns & Refunds

What is your return policy?
Your satisfaction is our priority. We offer a hassle-free 15-day return policy from the date you receive your item(s). If you are not completely satisfied, please contact our customer support team at [email protected] to initiate a return.
Who pays for return shipping?
Please contact our customer service team for specific instructions and details regarding return shipping costs, which may vary depending on the reason for the return and your location.

Contact & Support

How can I contact customer service?
For any questions, concerns, or assistance, our dedicated team is here to help. Please email us at [email protected]. We aim to respond to all inquiries promptly.