At Outlet OttLite Store, we’re committed to illuminating your space with quality lighting solutions you’ll love. We stand behind our products and want to ensure your complete satisfaction with every purchase. If you’re not entirely happy with your order, our straightforward returns process makes it easy to find a solution.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your items. To be eligible for a return, your item must be:

  • In its original condition
  • Unused and undamaged
  • In the original packaging with all tags and accessories included
  • Accompanied by the original receipt or proof of purchase
Please Note: For safety and hygiene reasons, we cannot accept returns on Incandescent Night Lights and LED Night Lights once they have been removed from their original packaging, due to their intimate nature and electrical components.

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact Our Customer Service Team
    Email us at [email protected] within 15 days of receiving your order. Include your order number and details about the product you would like to return or exchange.
  2. Complete the Returns Form
    Use the template below to ensure you provide all necessary information. Our team will respond with authorization and instructions within 1-2 business days.
  3. Package Your Item Securely
    Once authorized, carefully pack the item in its original packaging, including all parts and accessories. Include a copy of your receipt or proof of purchase.
  4. Ship Your Return
    Send the package to our returns center at:
    Outlet OttLite Store Returns
    514 Pheasant Ridge Road
    Philadelphia, PA 19103
    USA
    We recommend using a trackable shipping service as you are responsible for the item until it reaches our warehouse.
  5. Processing
    Once we receive your return, our team will inspect the item and process your refund or exchange within 3-5 business days.

Return Request Template

Copy and paste the template below into an email to [email protected] to initiate your return:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Outlet OttLite Store Customer Service Team, I would like to request a [return/exchange] for my recent order. Order Number: [Your Order Number] Product Name: [Product Name] Product SKU: [Product SKU if available] Reason for Return: [Please specify reason – e.g., defective, wrong item, changed mind, etc.] I have reviewed the return policy and confirm that the item is in its original condition, unused, and includes all original packaging and accessories. Please advise on the next steps for processing my [return/exchange]. Thank you, [Your Full Name] [Your Email Address] [Your Phone Number (optional)]

Refund Information

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Refund Processing Time:

  • Credit card payments: 5-10 business days after approval
  • PayPal payments: 3-5 business days after approval

Important Notes:

  • Original shipping fees are non-refundable
  • You are responsible for return shipping costs unless the return is due to our error
  • Refunds will be issued to the original payment method
  • For exchanges, we will ship the replacement item once the return is approved

Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at [email protected] with photos of the damage or defect. We will arrange for a replacement or refund and provide a prepaid shipping label for returns of damaged or defective items.

Questions?

If you have any questions about our returns and exchanges policy, please don’t hesitate to contact our friendly customer service team at [email protected]. We’re here to help ensure your lighting experience is bright and satisfactory!

Last Updated: [Date]