Term and Conditions

1. User Obligations and Responsibilities

As a user of our website, you agree to:

• Provide accurate and complete information when creating an account or placing an order.
• Use the website only for lawful purposes and not engage in any fraudulent activities.
• Maintain the confidentiality of your account credentials and notify us immediately of any unauthorized use.
• Comply with all applicable laws and regulations in your jurisdiction when using our services.

We reserve the right to suspend or terminate your account if you violate these obligations.

2. Product and Service Description

Our store offers a wide range of lighting products, including:

• Cabinet Lights, Chandeliers, Commercial Lighting, Desk Lamps, Floor Lamps, Flush Mount Lights, Hanging Work Lights, Incandescent Night Lights, Lamp Accessories, Lamp Bases, Lamp Parts, Lamps, LED Night Lights, LED Strip Lights, Night Lights, Outdoor Lamps, Outdoor Lighting, Outdoor Lighting Accessories, Outdoor Sconces, and Outdoor Table Lamps.

We strive to provide detailed and accurate product descriptions, images, and specifications. However, slight variations in color or design may occur due to screen settings or manufacturing processes. If you have any questions about a product, please contact us at [email protected] before purchasing.

Note: For safety and hygiene reasons, Incandescent Night Lights and LED Night Lights cannot be returned once removed from their original packaging.

3. Order and Payment Terms

Placing an Order

When you place an order, you will receive an email confirmation. This confirms that we have received your order but does not constitute acceptance. We reserve the right to cancel any order for reasons such as stock unavailability, pricing errors, or suspicious activity.

Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. We do not store your payment information on our servers.

Shipping

We ship to most regions except parts of Asia and remote areas. Shipping options include:

• Standard Shipping: $12.95 via DHL or FedEx. Delivery within 10-15 days after shipment.
• Free Shipping: Available on orders over $50 via EMS. Delivery within 15-25 days after shipment.

Orders are processed within 1-2 business days after payment confirmation. Delivery times may vary during holidays or due to unforeseen circumstances.

Returns and Refunds

We want you to be satisfied with your purchase. Returns and exchanges are accepted within 15 days of receiving your items, provided:

• Items are in original condition, unused, and undamaged.
• Original packaging, tags, and accessories are included.
• You have the original receipt or proof of purchase.

To initiate a return, email us at [email protected] with your order details. Once we receive and inspect the item, we will process your refund or exchange within 3-5 business days. Original shipping fees are non-refundable, and return shipping costs are your responsibility unless the return is due to our error.

4. Intellectual Property

All content on this website, including text, images, logos, and product designs, is the property of Outlet OttLite Store or our licensors and is protected by intellectual property laws. You may not reproduce, distribute, or use any content without our prior written permission.

5. Limitation of Liability

Outlet OttLite Store is not liable for any indirect, incidental, or consequential damages arising from your use of our website or products. Our total liability for any claim related to your purchase shall not exceed the amount you paid for the product.

We are not responsible for delays or failures in performance due to circumstances beyond our control, such as natural disasters, supply chain disruptions, or government restrictions.

6. Privacy and Data Protection

We value your privacy. Our Privacy Policy (available on our website) explains how we collect, use, and protect your personal information. By using our website, you consent to our data practices.

7. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of the United States and the state of Pennsylvania. Any disputes shall be resolved through friendly negotiation first. If unresolved, disputes may be submitted to the courts of Philadelphia, PA.

8. Changes to Terms

We may update these Terms and Conditions from time to time. Changes will be posted on this page with an updated “Last Updated” date. Continued use of our website after changes constitute acceptance of the new terms.

9. Contact Us

If you have any questions about these Terms and Conditions, please contact us at:

Outlet OttLite Store
514 Pheasant Ridge Road
Philadelphia, PA 19103 USA
Email: [email protected]